Customer calls
Service conversations with callers, in their language
A SHARED CONVERSATION. ONE CLEAR CALL.
Over-the-phone
interpreting.
Your conversation. In every language.
For appointments, customer calls and conversations that happen by phone — an interpreter joins the line so everyone can speak in their own language.
Audio-only interpreting
Planned around your call
Scope agreed before we begin
THE SERVICE, EXPLAINED
More than a three-way call.
An interpreter joins your telephone conversation, so meaning is carried as it is spoken. We confirm the languages, timing and how the call will be connected before it begins.
ON THE CALL WITH YOU
An interpreter on the call
Present for the languages and time you agree.
A connection plan, in advance
Who dials whom, and how participants join.
Clear spoken meaning
Turn-taking planned around an audio-only call.
01 / YOUR CONVERSATIONS
Distant voices.
Close understanding.
From a customer call to a planned appointment. Start with the conversation you need supported.
A different kind of call? Tell us about it
02 / HOW IT WORKS
A clear path to the call.
Three simple steps.
One conversation, understood.
01
Tell us about the call
Share the languages, purpose, timing and who will be on the line.
02
Agree the details
Review the connection method, duration and quotation before going ahead.
03
Join the conversation
The interpreter is on the call for the time you agreed.
03 / GOOD TO KNOW
A little clarity.
Before you begin.
The essentials, without the small print.
Have another question?An interpreter joins a telephone call so each person can speak in their own language. Because it is audio only, visual cues, documents and gestures need to be described in words.
We agree who dials whom, the language pair, start time and timezone before the call. You remain responsible for the telephone system, access and audio quality.
Choose another format when people need to see documents, demonstrations or each other clearly. If you are unsure, share the setting and we will help you compare.
Price and availability depend on languages, duration, date, timezone and the call setup. Share those details and we will confirm the quotation before you proceed.
LET’S GET YOU THERE
Your conversation. Clearly understood.
Tell us about the call. We’ll take it from there.